Service Cloud Consultant
We understand that while you want to get certified you also need to get work done every day. With that in mind we’ve carved the course into mini features that you can purchase at an affordable rate now…if needed. Later you can purchase the rest of the features and get certified or continue working through the courses at your own pace.
Courses and Subjects
Solution Design
Analyze customer requirements and develop a solution design taking that optimizes agent and customer experience.
Industry Knowledge
Learn best practices for Knowledge Centered Support (KCS) including entire article lifecyle.
Case Management
Case management is the key skill in Service Cloud. Learn to analyze requirements and design a Case Management process from creation to closure.
Interaction Channels
Given a set of business requirements, learn to design a best practices approach to intake and interaction channel solutions. Understand how to configure all interaction and Intake Channels.
Knowledge Management
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Integrations
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Contact Center Analytics
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